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These terms and conditions outline the rules and regulations for the use of Earthwood Elements's Website, located at https://earthwoodelements.com/.
By accessing this website we assume you accept these terms and conditions. Do not continue to use EarthwoodElements.com if you do not agree to take all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company's terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client's needs in respect of provision of the Company's stated services, in accordance with and subject to, prevailing law of ca. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
COOKIES
We employ the use of cookies. By accessing EarthwoodElements.com, you agreed to use cookies in agreement with the Earthwood Elements's Privacy Policy.
Most interactive websites use cookies to let us retrieve the user's details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.
LICENSE
Unless otherwise stated, Earthwood Elements and/or its licensors own the intellectual property rights for all material on EarthwoodElements.com. All intellectual property rights are reserved. You may access this from EarthwoodElements.com for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
If you are not completely satisfied with a purchase, we invite you to review our Return Policy. The following terms are applicable for any products that you purchased with us
RETURNS
Products that are bought from the physical store or online are eligible for return. Any item which contains a defect, manufacturing error, or is damaged by fault of the shipping carrier may be returned.
You are always required to ship back the item to us if requested. We will send you a shipping label once the return request has been approved.
REFUNDS
In order to be eligible for a refund, you must initiate your return within the 14 day warrenty period, starting on the day of purchase. If you have initiated the return after 14 days have passed, you will NOT be eligible for a refund.
Product eligible for a refund must meet the following conditions:
If the product you have received which turns out to be defective or otherwise of poor quality (save for direct warranty products which are discussed below), please notify us as soon as reasonably possible after you become aware of the defect or poor quality.
After we receive your product, our team of professionals will inspect it and process your refund. The money will be refunded to the Original Payment Method you’ve used during the purchase.
HOW TO INITIATE A RETURN AND/OR REFUND
If you have a request for Return, Refund or Exchange and if you have further clarification and questions, Please do not hesitate to contact us through our:
Email: john@earthwoodelements.com
You will be updated on the Return Status through the email you used to place the order, provided that contact information is recorded with us.
CANCEL A PICKUP ORDER
If you wish to cancel a pickup item at our store, and you were billed for it, please contact us at john@earthwoodelements.com
Copyright © 2024 Earthwood - All Rights Reserved.
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